Store Policy

Customer Care

In today’s retail market, we believe honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Please don’t hesitate to contact us if you have any questions.

Normally we gladly accept returns and exchanges ***Due to global COVID and health concerns we have temporarily stopped returns and exchanges. Store credit is currently being issued.***

 

Contact our shop within: 14 days of delivery,

Ship items back within: 21 days of delivery

***Return shipping is not provided or refundable by LaNae Designz

 

Items must be in the original condition with tags attached, items must be unworn and not damaged.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective,  We cannot accept returns for:

Custom or personalized orders

Intimate items (for health/hygiene reasons)

Items on sale

Digital downloads

 

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Wholesale Inquiries

LaNae Designz contracts with other individuals and businesses to offer wholesale items to boutiques and other retailers. If you'd like to feature and sell our stunning products, contact us directly for more information.

Privacy & Safety

Your privacy is of the highest importance to us. We take great steps to insure your information is safe. Please review our privacy policy and feel free to contact us with any questions you may have.

Payment Methods

  • Credit / Debit Cards 

  • PAYPAL